DRAFT v1 for counsel review — not final.
These Terms govern bookings made on zenoa.tech by clients in the United Kingdom. The platform is operated by Pimms Consulting Ltd, a company registered in England and Wales under number 10522405, registered office: C/O MGB Accountants – Suite 22 Trym Lodge, 1 Henbury Road, Westbury-on-Trym, Bristol BS9 3HQ ("Zenoa"). Your session contract is with the practitioner you book, not with Zenoa — Zenoa is a booking intermediary acting on the practitioner's behalf.
Zenoa lets independent wellness and sports-recovery practitioners publish discounted last-minute slots, and lets you book and pay online. Practitioners are independent professionals responsible for their services, qualifications and insurance. Zenoa verifies credentials at onboarding but provides no care and no medical advice; platform content is informational and does not replace consulting a professional.
You pay the full displayed price at booking, by card, in the currency shown for the practitioner's city. Payment is collected on the practitioner's behalf by Stripe, a third-party payment services provider (terms and information: stripe.com/legal); your confirmation and booking status are available through the link in your confirmation email. Displayed prices are final — no fees added at checkout.
You may cancel free of charge up to 4 hours before your slot, or within 15 minutes of booking — whichever gives you more time. Within this policy, cancel via your booking link and your refund is issued automatically to your original payment method (bank processing times apply). Inside 4 hours, bookings are non-refundable, reflecting the last-minute nature of the service — the practitioner has reserved that time for you; contact us or the practitioner for goodwill exceptions.
[Counsel to confirm wording] As these are leisure services for a specific date and time, the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply. Your cancellation rights are as set out in clause 3, alongside non-waivable statutory rights, including under the Consumer Rights Act 2015 (claims about service quality lie against the practitioner).
Provide accurate information, attend on time, and disclose to the practitioner anything relevant to the safe delivery of the session. If unwell or possibly contraindicated, consult a medical professional first — wellness services are not medical treatment.
You may review an attended session. Reviews must be honest, lawful and based on your own experience; unlawful content is removed. Reviews are not moderated for favourability.
The practitioner is responsible for the services provided. Zenoa is responsible for operating the platform with reasonable care and, to the extent permitted by law, its liability to you is limited to the amount of the booking concerned. Nothing limits liability that cannot be limited by law.
Your data is processed as described in the Privacy Policy. Booking details are shared with your practitioner to deliver the session. Marketing only with your opt-in; every message includes an unsubscribe.
Governed by the laws of England and Wales; you may bring claims in your local courts where the law so provides. The version of these Terms accepted at booking applies to that booking. Complaints: info@zenoa.tech. [Counsel: confirm any required ADR statements.]